Shipping policy

Shipping Policy

At HerbalPoint UK, we are committed to delivering your orders quickly, safely, and reliably. We work with trusted courier partners to ensure your products arrive in excellent condition.

Order Processing

* Orders are processed within 1–2 business days after payment confirmation.
* During peak seasons, promotional events, or public holidays, processing times may be slightly longer.
* Orders placed on weekends or UK public holidays will be processed on the next business day.

Shipping & Delivery

We use **trusted and reliable courier services** to provide fast and secure delivery across the United Kingdom.

Estimated Delivery Time

* Standard UK Delivery 2–5 business days after dispatch.
* Delivery times may vary depending on your location, weather conditions, or courier operations.

Order Tracking

Once your order has been dispatched, you will receive a **shipping confirmation email** containing your tracking number and courier details. You can use this information to monitor your shipment in real time.

To ensure you receive our updates, please add **[support@herbalpoint.co.uk](mailto:support@herbalpoint.co.uk)** to your email contacts and check your Spam or Junk folder if you do not see our emails.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order value. Any available free shipping promotions will be clearly displayed on our website.

Delivery Delays

While we strive to deliver every order on time, unexpected delays caused by couriers, severe weather, customs, or other circumstances beyond our control may occasionally occur. We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. HerbalPoint UK cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact our customer support within **48 hours** of receiving your parcel. Include your order number and clear photographs (if applicable), and we will work to resolve the issue promptly.

Need Assistance?

If you have any questions about your shipment or delivery, our customer support team is here to help.

**Email:** [support@herbalpoint.co.uk](mailto:support@herbalpoint.co.uk)

Thank you for choosing **HerbalPoint UK**. We appreciate your trust and look forward to serving you with quality products and dependable delivery.